What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email alerts are not sending

    Asked by scooterbay on July 16, 2014 at 03:58 PM

    We have two email alerts set up for one of our forms and just recently we are no longer receiving them.


    Page URL:

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    Answered by Bathartisan on July 16, 2014 at 04:39 PM

    Our customers are not receiving their automated replies either

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    JotForm Support

    Answered by david on July 16, 2014 at 06:12 PM


    We did have an outage with on of our email servers yesterday.  This issue has since been fixed.  Are you still not receiving them as of today?  If so, please let us know and we will be happy to check into your issue further.

    Thank you for using Jotform!