I'm (Still) Having Problems With The Captcha Field, Please Help?

  • Profile Image
    LeascoAuto
    Asked on August 25, 2011 at 11:38 AM

    As suggested, I changed the "Recaptcha" field into a "Captcha" field to stop the 'page jumping' from happening.

    However, now when viewing the web form on my website in Windows XP, this field does not seem to work at all. The field simply shows a fill-in box that says "Type the above text". The problem being, there is no above text. When viewing the web form on my website in Windows 7, this field still does not work. The "Captcha" field is entirely blank with a box above it that just spins continually.

  • Profile Image
    NeilVicente
    Answered on August 25, 2011 at 01:51 PM

    Hi,

    I get it now. The problem has to do with your form being embedded in a flash-based website built with Wix. To be honest, HTML/JavaScript and Flash do not mingle well together. That being said, there is no possible solution to this considering that your form is heavely reliant on scripts.

    Even Wix's support team have said that JavaScript is supported only in a limited way.

    Anyway, try embedding your form using iFrame codes.

    To get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame
    4.  Copy the codes provided in the succeeding screen

    If it does not help, then I'm afraid there's nothing else I can offer.


    Neil

  • Profile Image
    LeascoAuto
    Answered on August 25, 2011 at 03:02 PM

    Neil,

    In respect to your reply with regard to the "Captcha Field", please note that nowhere did Jotform mention before I began this lengthy process that "HTML/JavaScript and Flash do not mingle well together". Also, to tell me NOW that "there is no possible solution to this considering that (my) form is heavily reliant on scripts", is ridiculous. I have now spent a TREMENDOUS amount of my valuable time creating a new website and building a new web form for this site. If I had known that Jotform would not be able to work on this site, I certainly would have looked at my other alternatives a bit more closely.

    The bottom line, I am EXTREMELY upset. I have appreciated all of your assistance thus far in helping me build the web form that I was looking for. And now, for you to tell me that "there's nothing else I can offer" is not only insulting to me, but embarrassing to all of those people that work for Jotform. I have done EVERYTHING to have this web form work properly with every intention on eventually upgrading to a monthly subscription on Jotform.

    There must be a better solution other than to say, "there's nothing I can offer". A total shame- fix the problem! By the way, as requested, I will be sure to note this properly in all of my other postings.

    LAR

  • Profile Image
    NeilVicente
    Answered on August 25, 2011 at 03:11 PM

    LAR,

    Please believe that I had no intention to insult anyone. The reason I said "If it does not help, then I'm afraid there's nothing else I can offer." is because problems with Flash and JavaScript often lead to a dead end unless you are able to modify the flash source code as well, which I am pretty sure Wix does not allow.

    I have even referenced a link in which Wix's own support team recognizes the limitations of JavaScript when used on their platform.

    Anyway, I've checked your site and my suggestion of using iFrame embed codes work perfectly well. Please do check it and confirm if it's working on your end the same way it is working on mine.

    Thank you very much!


    Neil

  • Profile Image
    LeascoAuto
    Answered on August 25, 2011 at 03:58 PM

    Neil,

    I understand that you had no intention on insulting anyone- but I certainly do not want to hear after all the time and effort on building this web form- that there's nothing else you can offer. From what I can see the "Captcha" field still does not work properly (on Windows XP). Also, on The Windows 7 Version, the previously well-placed fields are now all over the place, but, since I can't discuss that in this posting, I will be sure to post it too where it belongs. Also, with iFrame the web form now looks like it is a hundred feet long- but, I'm not quite sure how to set up a separate posting for that.

    Thanks-

    LAR

  • Profile Image
    LeascoAuto
    Answered on August 26, 2011 at 11:12 AM

    Neil/Jotform,

    I patiently await your assistance and feedback on this "open" matter.

    Thanks-

    LAR

  • Profile Image
    NeilVicente
    Answered on August 27, 2011 at 12:19 AM

    Hi,

    Your site looks good now under different browsers - IE 8, Firefox, Chrome and Safari. It's quite odd that the problem used to be with Windows 7 (Internet Explorer 8) and has now shifted to Windows XP (Internet Explorer 7).

    Anyway, do you have javascript enabled in your windows xp browser? Please take this javascript test to confirm. If your winxp browser failed this test, kindly re-enable javascript in it. Click the link below to learn about turning javascript on in IE 7

    http://www.technipages.com/internet-explorer-7-enabledisable-javascript.html

    As for the hundred feet long form, change the height property of your iframe codes from 3720px to 2000px

    <iframe frameborder="0" scrolling="no" style="width:100%; height:3720px; border:none;" src="//form.jotform.com/form/12293340305" allowtransparency="true">
    </iframe>

    Hope this helps. Thank you very much for using JotForm!


    Neil

  • Profile Image
    LeascoAuto
    Answered on August 27, 2011 at 01:51 AM

    Neil,

    Although I can't see the different browsers (other than Windows 7 and Window XP), I will take your word for it about the site. As requested, I checked the javascript test to confirm and the browser passed the test. Please note, I only run under Mozilla Firefox (Version 5.0). Also, keep in mind that this problem was found on Windows XP only after changing from the 'recaptcha' field to 'captcha'. If you recall, the problem was the page jumping, not the Captcha field. This field was showing up correctly on the form. As suggested, I have adjusted the height property in the iframe codes to fit the page properly. Also, I have made further field size adjustments on various lines, strictly for aesthetics.

    The Windows XP version still does not work, since it does not show the Captcha "text" and only shows the box to type text in. I still need some assistance figuring out how to get this field to function properly.

    Thanks again-

    LAR

  • Profile Image
    NeilVicente
    Answered on August 27, 2011 at 01:56 AM

    Try clearing your browser's cache. Press Shift-Ctrl-Delete keys all at once, select the Cache checkbox, then press Clear now.

    Let us know if it helps or not.

  • Profile Image
    LeascoAuto
    Answered on August 27, 2011 at 02:15 AM

    Neil,

    Through Mozilla Firefox, my history (including cache) is automatically cleared when exiting. Just to be certain, I tried clearing the cache (as requested) and then pulled up the web form again on the website. Unfortunately, it still remains without the proper 'Captcha' field.

    LAR

  • Profile Image
    NeilVicente
    Answered on August 27, 2011 at 02:23 AM

    Have you tried viewing the site using Firefox 5 in another Windows XP system or perhaps using a different internet connection? If not, please do then let us know if it makes any difference.

  • Profile Image
    KameraMin
    Answered on February 29, 2012 at 01:47 AM

    I embedded my form in facebook page.. at the end of the form.. when people click on "Submit Form" button..

    However, now when viewing the web form on my website in Windows 7, this field does not seem to work at all. The field simply shows a fill-in box that says "Type the above text". The problem being, there is no above text. The "Captcha" field is entirely blank with a box above it that just spins continually.

    https://www.facebook.com/KameraMin?sk=app_4949752878 

  • Profile Image
    serkan
    Answered on February 29, 2012 at 05:13 AM

    It should be fixed now. Sorry for the inconvenience.