- LeascoAutoAsked on August 25, 2011 at 11:38 AM
As suggested, I changed the "Recaptcha" field into a "Captcha" field to stop the 'page jumping' from happening.
However, now when viewing the web form on my website in Windows XP, this field does not seem to work at all. The field simply shows a fill-in box that says "Type the above text". The problem being, there is no above text. When viewing the web form on my website in Windows 7, this field still does not work. The "Captcha" field is entirely blank with a box above it that just spins continually.
- JotForm SupportNeilVicenteAnswered on August 25, 2011 at 01:51 PM
Anyway, try embedding your form using iFrame codes.
To get your form's iframe codes:
1. Go to Setup & Embed tab
2. Click Embed Form
3. Click iFrame
4. Copy the codes provided in the succeeding screen
If it does not help, then I'm afraid there's nothing else I can offer.
- LeascoAutoAnswered on August 25, 2011 at 03:02 PM
The bottom line, I am EXTREMELY upset. I have appreciated all of your assistance thus far in helping me build the web form that I was looking for. And now, for you to tell me that "there's nothing else I can offer" is not only insulting to me, but embarrassing to all of those people that work for Jotform. I have done EVERYTHING to have this web form work properly with every intention on eventually upgrading to a monthly subscription on Jotform.
There must be a better solution other than to say, "there's nothing I can offer". A total shame- fix the problem! By the way, as requested, I will be sure to note this properly in all of my other postings.
- JotForm SupportNeilVicenteAnswered on August 25, 2011 at 03:11 PM
Anyway, I've checked your site and my suggestion of using iFrame embed codes work perfectly well. Please do check it and confirm if it's working on your end the same way it is working on mine.
Thank you very much!
- LeascoAutoAnswered on August 25, 2011 at 03:58 PM
I understand that you had no intention on insulting anyone- but I certainly do not want to hear after all the time and effort on building this web form- that there's nothing else you can offer. From what I can see the "Captcha" field still does not work properly (on Windows XP). Also, on The Windows 7 Version, the previously well-placed fields are now all over the place, but, since I can't discuss that in this posting, I will be sure to post it too where it belongs. Also, with iFrame the web form now looks like it is a hundred feet long- but, I'm not quite sure how to set up a separate posting for that.
- LeascoAutoAnswered on August 26, 2011 at 11:12 AM
I patiently await your assistance and feedback on this "open" matter.
- JotForm SupportNeilVicenteAnswered on August 27, 2011 at 12:19 AM
Your site looks good now under different browsers - IE 8, Firefox, Chrome and Safari. It's quite odd that the problem used to be with Windows 7 (Internet Explorer 8) and has now shifted to Windows XP (Internet Explorer 7).
As for the hundred feet long form, change the height property of your iframe codes from 3720px to 2000px
<iframe frameborder="0" scrolling="no" style="width:100%; height:3720px; border:none;" src="//form.jotform.com/form/12293340305" allowtransparency="true">
Hope this helps. Thank you very much for using JotForm!
- LeascoAutoAnswered on August 27, 2011 at 01:51 AM
The Windows XP version still does not work, since it does not show the Captcha "text" and only shows the box to type text in. I still need some assistance figuring out how to get this field to function properly.
- JotForm SupportNeilVicenteAnswered on August 27, 2011 at 01:56 AM
Try clearing your browser's cache. Press Shift-Ctrl-Delete keys all at once, select the Cache checkbox, then press Clear now.
Let us know if it helps or not.
- LeascoAutoAnswered on August 27, 2011 at 02:15 AM
Through Mozilla Firefox, my history (including cache) is automatically cleared when exiting. Just to be certain, I tried clearing the cache (as requested) and then pulled up the web form again on the website. Unfortunately, it still remains without the proper 'Captcha' field.
- JotForm SupportNeilVicenteAnswered on August 27, 2011 at 02:23 AM
Have you tried viewing the site using Firefox 5 in another Windows XP system or perhaps using a different internet connection? If not, please do then let us know if it makes any difference.
- KameraMinAnswered on February 29, 2012 at 01:47 AM
I embedded my form in facebook page.. at the end of the form.. when people click on "Submit Form" button..
However, now when viewing the web form on my website in Windows 7, this field does not seem to work at all. The field simply shows a fill-in box that says "Type the above text". The problem being, there is no above text. The "Captcha" field is entirely blank with a box above it that just spins continually.
- serkanAnswered on February 29, 2012 at 05:13 AM
It should be fixed now. Sorry for the inconvenience.