What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    404 error in custom thank you URL after submitting the form

    Asked by Jan2 on July 17, 2014 at 11:03 AM

    All of a sudden I'm getting a 404 Error when trying to submit a form... nothing has changed and I get the error even when trying to test from within JotForm...


    Can someone please call me at 210.385.1583 and let me know if you are experiencing problems right now, if this is temporary????




  • Profile Image
    JotForm Support

    Answered by Welvin on July 17, 2014 at 12:46 PM

    Hi Jan,

    Unfortunately, we do not provide a support over the phone so I can't call you at this time. You can reach us through this forum and to our support email: support@jotform.com.

    With regards to the issue, I have tested your form ID: http://www.jotform.us/form/41427182977160 and I think the issue is related to your website which is currently set as your form's custom thank you URL and not with Jotform:

    Please check and make sure that the custom thank you HTML page was uploaded to the right directory.

    Link to the error: http://www.wdisa.com/NorthAmericanEnclosures/ThankYou.html.

    Let us know if you need further assistance.


  • Profile Image

    Answered by samaustein on December 11, 2014 at 03:03 PM
    404 error in custom thank you URL after submitting the form
  • Profile Image

    Answered by raul on December 11, 2014 at 04:46 PM

    I made a test submission in your form and got redirected to this page: http://www.northamericanenclosures.us/ThankYou.html 

    If you're not being redirected to the same URL, please try to clear your browser's cache to see if it helps.

    Thank you.