What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can we save information before the form is submitted?

    Asked by PCGRANTS on July 17, 2014 at 04:32 PM


    Someone just tried filling out one of my forms and it didn't get sent and erased all of the information. This the message that showed up: 

    Form ID did not match. Form ID: Form Name: 
    Is there any way we can fix this problem by either allowing people to save information before they submit it, or ensuring that this won't happen again in the future?
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    JotForm Support

    Answered by Mike_T on July 17, 2014 at 07:50 PM

    Thank you for contacting us.

    There is a form Auto Fill option that can be enabled to save the data on users' browsers.

    How to Enable Auto Fill Feature

    ('Save on data changes' might slow down long forms)

    If you notice the 'Form ID did not match' error once again, please open a new thread about it. This way, we will be able to investigate it.

  • Profile Image

    Answered by PCGRANTS on July 17, 2014 at 08:01 PM
    Hi Jotform,
    None of the links in your email work. Will you please provide me with
    working links?
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    JotForm Support

    Answered by EltonCris on July 17, 2014 at 11:10 PM

    Hi Leah,

    I can open the link here. 

    Anyway, here it is.

    GuideL https://www.jotform.com/help/227-How-to-Enable-Auto-Fill-Feature

    And here's the image URL shared by my colleague https://shots.jotform.com/mike/monosnap/Snapshot_2014-07-18-0zphr.png