What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The web site is not allowing me to upgrade back to a premium account...

    Asked by Joy Sanchez-Bell on August 25, 2011 at 03:07 PM


    I'm wanting to reestablish my premium account... My original payment method was cancelled due to fraud and I can't figure out how to change my payment method and reestablish the premium status. The links to upgrade only send me in a circle & never get to a payment screen.

    Please advise.

    Thank you,


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    JotForm Support

    Answered by NeilVicente on August 25, 2011 at 03:25 PM

    Hello Joy

    Looks like you have paid your original subscription using a Paypal account. Do you still want to use Paypal as your payment method or are you using a credit card now?

    Try logging in first to your JotForm account then go to the upgrade page to have your account upgraded again. If it's still sending you in circles, you may want to clear your browser's cache before proceeding. The links below should teach you how to clear browser cache.

    Internet Explorer

    Let me know if you're still having difficulties upgrading even after doing the things I suggested. We'll be waiting for your updates. Thank you!


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    Answered by joyjoy2355 on August 25, 2011 at 04:00 PM

    That did the trick! I'm all set now.

    Thank you Neil

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    JotForm Support

    Answered by NeilVicente on August 25, 2011 at 04:15 PM

    Glad to hear it worked for you Joy. Congratulations on the upgrade and thank you for your continued patronage of our service.