Why is Help hidden?

  • Profile Image
    AWP100
    Asked on August 25, 2011 at 05:25 PM

    I've gotten dizzy trying to figure out how to find the User's Guide. When I found it, and went back to My Forms, finally finding the dimmed-colored button in the top right, and separate from everything else, I couldn't figure out how to get back to the User's Guide.  

    From my main form editing page, I see no way to get help to figure anything out. And when I remember the hidden "My Forms'' button at the top right, and click on it, there is still no clue on where Help is.  By total accident, I clicked on Submissions, not really sure what it was for at the time, and THEN the secret door to the User Guide and Forum opens up!  All so I could figure out how to confirm my email settings.

    Well, now that I'm here, how come my emails aren't being sent or received? Either from the "Test email" button or from my website?  The envelope image shows the correct email address.  The email gets sent OK to submissions. Isn't it being automatically forwarded?  I still don't know, and read the User's Guide. 

  • Profile Image
    NeilVicente
    Answered on August 26, 2011 at 03:04 AM

    Hi,

    The top navigation bar which contains the user guide, forum, my forms, etc. links are hidden when you scroll down your form because only the Form Builder toolbars (Preview, Save, Undo, etc) are left to float on the page. To find the navigation bar, just scroll the page up.

    As for the undelivered e-mail issue, can you tell us which exact form and what e-mail address you are having problems with?

    I checked our mail server logs for information on messages sent and I only got entries for the e-mail address jotform@nyms.net

    Aug 25 23:26:28 yang sendmail[6025]: p7Q3QR1v006025: from=jotform@nyms.net, size=2688, class=0, nrcpts=1, msgid=<292ecee7b5615842cdd1cc764738f4c1@www.jotform.com>, relay=jotform@localhost Aug 25 23:26:28 yang sm-mta[6030]: p7Q3QSCR006030: from=<jotform@nyms.net>, size=2885, class=0, nrcpts=1, msgid=<292ecee7b5615842cdd1cc764738f4c1@www.jotform.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1] Aug 25 23:26:28 yang sendmail[6025]: p7Q3QR1v006025: to=jotform@nyms.net, ctladdr=jotform@nyms.net (1004/1004), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=32688, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p7Q3QSCR006030 Message accepted for delivery) Aug 25 23:26:59 yang sm-mta[6032]: p7Q3QSCR006030: to=<jotform@nyms.net>, delay=00:00:31, xdelay=00:00:31, mailer=esmtp, pri=122885, relay=mx1.anonymizer.com. [207.158.17.241], dsn=5.1.1, stat=User unknown Aug 25 23:27:30 yang sm-mta[6032]: p7Q3QxCR006032: to=<jotform@nyms.net>, delay=00:00:31, xdelay=00:00:31, mailer=esmtp, pri=30000, relay=mx1.anonymizer.com. [207.158.17.241], dsn=4.3.1, stat=Deferred: 452 cuda_nsu 4.5.3 Error: too many recipients Aug 25 23:28:36 yang sm-mta[6711]: p7Q3QxCR006032: to=<jotform@nyms.net>, delay=00:01:37, xdelay=00:00:30, mailer=esmtp, pri=120000, relay=mx1.anonymizer.com. [207.158.17.241], dsn=4.3.1, stat=Deferred: 452 cuda_nsu 4.5.3 Error: too many recipients Aug 25 23:34:08 yang sendmail[8791]: p7Q3Y71A008791: to=jotform@nyms.net, ctladdr=noreply@jotform.com (1004/1004), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=32700, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p7Q3Y8Kr008792 Message accepted for delivery) Aug 25 23:34:38 yang sm-mta[8794]: p7Q3Y8Kr008792: to=<jotform@nyms.net>, delay=00:00:30, xdelay=00:00:30, mailer=esmtp, pri=122897, relay=mx1.anonymizer.com. [207.158.17.241], dsn=4.3.1, stat=Deferred: 452 cuda_nsu 4.5.3 Error: too many recipients Aug 25 23:38:36 yang sm-mta[10794]: p7Q3QxCR006032: to=<jotform@nyms.net>, delay=00:11:37, xdelay=00:00:30, mailer=esmtp, pri=210000, relay=mx1.anonymizer.com. [207.158.17.241], dsn=4.3.1, stat=Deferred: 452 cuda_nsu 4.5.3 Error: too many recipients Aug 25 23:39:06 yang sm-mta[10794]: p7Q3Y8Kr008792: to=<jotform@nyms.net>, delay=00:04:58, xdelay=00:00:30, mailer=esmtp, pri=212897, relay=mx1.anonymizer.com. [207.158.17.241], dsn=4.3.1, stat=Deferred: 452 cuda_nsu 4.5.3 Error: too many recipients Aug 25 23:48:39 yang sm-mta[14303]: p7Q3QxCR006032: to=<jotform@nyms.net>, delay=00:21:40, xdelay=00:00:31, mailer=esmtp, pri=300000, relay=mx1.anonymizer.com. [207.158.17.241], dsn=4.3.1, stat=Deferred: 452 cuda_nsu 4.5.3 Error: too many recipients Aug 25 23:49:13 yang sm-mta[14303]: p7Q3Y8Kr008792: to=<jotform@nyms.net>, delay=00:15:05, xdelay=00:00:34, mailer=esmtp, pri=302897, relay=mx1.anonymizer.com. [207.158.17.241], dsn=4.3.1, stat=Deferred: 452 cuda_nsu 4.5.3 Error: too many recipients Aug 25 23:58:39 yang sm-mta[17969]: p7Q3QxCR006032: to=<jotform@nyms.net>, delay=00:31:40, xdelay=00:00:34, mailer=esmtp, pri=390000, relay=mx1.anonymizer.com. [207.158.17.241], dsn=2.0.0, stat=Sent (Ok: queued as 0CA4616D9EF) Aug 25 23:59:10 yang sm-mta[17969]: p7Q3Y8Kr008792: to=<jotform@nyms.net>, delay=00:25:02, xdelay=00:00:31, mailer=esmtp, pri=392897, relay=mx1.anonymizer.com. [207.158.17.241], dsn=2.0.0, stat=Sent (Ok: queued as 740B416D8EC) Aug 26 00:10:53 yang sendmail[22160]: p7Q4Ariw022160: Authentication-Warning: yang.interlogy.com: jotform set sender to jotform@nyms.net using -f Aug 26 00:10:53 yang sendmail[22160]: p7Q4Ariw022160: from=jotform@nyms.net, size=916, class=0, nrcpts=1, msgid=<b143c6d764b0baa61599e280c86c93bd@www.jotform.com>, relay=jotform@localhost Aug 26 00:10:54 yang sm-mta[22161]: p7Q4Ar08022161: from=<jotform@nyms.net>, size=1113, class=0, nrcpts=1, msgid=<b143c6d764b0baa61599e280c86c93bd@www.jotform.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1] Aug 26 00:10:54 yang sendmail[22160]: p7Q4Ariw022160: to=jotform@nyms.net, ctladdr=jotform@nyms.net (1004/1004), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=30916, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p7Q4Ar08022161 Message accepted for delivery) Aug 26 00:11:24 yang sm-mta[22163]: p7Q4Ar08022161: to=<jotform@nyms.net>, delay=00:00:31, xdelay=00:00:30, mailer=esmtp, pri=121113, relay=mx1.anonymizer.com. [207.158.17.241], dsn=5.1.1, stat=User unknown Aug 26 00:11:54 yang sm-mta[22163]: p7Q4BO08022163: to=<jotform@nyms.net>, delay=00:00:30, xdelay=00:00:30, mailer=esmtp, pri=30000, relay=mx1.anonymizer.com. [207.158.17.241], dsn=2.0.0, stat=Sent (Ok: queued as DD74116DA77)

    Have you tried receiving an email for this e-mail address before? Can you please check your spam/bulk/junk mail folders for the missing notifications?

    We'll be waiting for your response. Thanks!


    Neil