What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    All my users are finding that if they flag items, then go away and come

    Asked by marcwade on July 19, 2014 at 09:33 AM

    All my users are finding that if they flag items, then go away and come back, the flags are gone. Shouldn't they be persistent?

    This is a re-post of a comment on How to View Form Submissions

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    JotForm Founder

    Answered by aytekin on July 19, 2014 at 09:43 AM

    I was able to find and re-create the problem with a lot of testing. The problem happens if you give someone only "View Submission" permissions. This means that the user does not have permissions to edit something. Changing the flag status is also editing a submission, so it is not possible. 

    The problem is that flag is clickable. So, the user might think they can change the flag but their action is not saved. That's a bug and I opened a ticket to get it fixed. 

    But that bug fix will not make it possible for your users to edit the flag. If you need to allow users to edit the submissions then you will need to give users Edit permissions. You can do that from the Sub-Users page in the Account Settings section.

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    JotForm Support

    Answered by paulsimpson on July 21, 2014 at 01:24 PM

    This has now been fixed so that only users with edit permissions can change the flag status of a submission



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    Answered by swintonpaterson on March 11, 2016 at 06:38 AM

    Sorry to dig up an old thread but I'm finding the same.  The flag or the little mail icon to the left are lost every time I come out of that screen and go back again.  I'm the only user at this stage too so I have full edit permissions.
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    Answered by Carina on March 11, 2016 at 07:14 AM

    @ swintonpaterson 

    I moved your question to a new thread as we aim at having only one question/user per thread. You can find it here:


    If you need further assistance please let us know.