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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    autoresponder not being sent to client

    Asked by ascendr on July 19, 2014 at 01:44 PM


    I am receiving notifications in my personal email, but the person filling the form is not receiving my conditional autoresponder email. I think it has something to do with my conditions wizard "then send Auto. Resp. 1 to ________" what email address should be in this box? I noticed the tutorial shows to use "support@jotform.com" but this isn't working for me. thanks in advance for the help!


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    Answered by ascendr on July 19, 2014 at 01:53 PM

    Fixed it! I accidentally set "if ALL conditions are met, then..." since 1 selection box cannot have 2 answers, users would never be able to see email.

    and the box in autoresponder defaulted to {email8}, not sure why, but who cares- it works!

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    JotForm Support Manager

    Answered by Jeanette on July 19, 2014 at 09:25 PM

    I am very happy to see you managed to resolve the issue yourself. Never hesitate to contact us whenever you need it.