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  • Profile Image

    autoresponder not being sent to client

    Asked by ascendr on July 19, 2014 at 01:44 PM

    Hi,

    I am receiving notifications in my personal email, but the person filling the form is not receiving my conditional autoresponder email. I think it has something to do with my conditions wizard "then send Auto. Resp. 1 to ________" what email address should be in this box? I noticed the tutorial shows to use "support@jotform.com" but this isn't working for me. thanks in advance for the help!

    -matt

    Page URL:
    http://beautifulscience.weebly.com/lesson-generator.html

    JotForm autoresponder email conditions wizard thanks
  • Profile Image

    Answered by ascendr on July 19, 2014 at 01:53 PM

    Fixed it! I accidentally set "if ALL conditions are met, then..." since 1 selection box cannot have 2 answers, users would never be able to see email.

    and the box in autoresponder defaulted to {email8}, not sure why, but who cares- it works!

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 19, 2014 at 09:25 PM

    I am very happy to see you managed to resolve the issue yourself. Never hesitate to contact us whenever you need it.

    Cheers!