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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When using the Payment Tools (PayPal Pro), how do I indicate that I am selling a service and not a product? I do not want to enter an amount.

    Asked by GBEnterprises on August 25, 2011 at 09:31 PM
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    Answered by allanftd on August 25, 2011 at 10:39 PM

    Hi GBEnterprises,

    Thank you for asking. If you do not require payments to be received from your form, I don't think a Paypal Payment Tool will be necessary.

    However, if you only have one product (or service) to sell in your form, you can do so by adding only a single product (or service). JotForm will automatically hide this product since there is only one, and the customer will be automatically charged the cost of this product after s/he submits the form. This is true for Paypal and should most probably be the same for Paypal Pro.

    Please let us know if you need further assistance. Thank you and enjoy using JotForm!


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    Answered by GBEnterprises on August 25, 2011 at 10:50 PM
    To be sure that you understand the original question:
    The PayPal Payment wizard requires the inclusion of a specific dollar amount.
    The cost of my services will vary by customer; therefore, I cannot include a specific amount.
    I tried to even enter $0 and "free" showed on the final form.
    Customers will be asked to pay an invoiced amount.  How can I address this problem?
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    Answered by allanftd on August 25, 2011 at 11:33 PM

    Thanks for clarifying that. In that case, the Donation option of the Payment Wizard will be more appropriate for your requirement. With the Donation option, your clients will enter the amount they wish to pay.

    See the Donation Box in action here - https://www.jotform.com/form/12362809327

    Hope this time you will find this information helpful. Let us know if you have further concerns or questions.