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ahsraidersxcAsked on July 21, 2014 at 10:22 AM
Product page is long and so the thank you message cannot be seen unless user scrolls back to the top. I cannot use a custom URL.
I have tried a dozen or so of the fixes in the support pages with no fix.
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ahsraidersxcReplied on July 21, 2014 at 11:13 AM
I would still like to know how to work around this issue. However, I was successful in making a Thank You page on our website and using a custom URL. This is the most straightforward fix.
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Welvin Support Team LeadReplied on July 21, 2014 at 12:19 PM
Back to top is already added to our form. It should work like that when embedding it using our default Javascript Method. However, the form was placed inside a frame in the Google Sites so this function is not working anymore since the frame has a different control.
I would advise to use the Custom Thank You page instead.
Thanks
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ahsraidersxcReplied on July 22, 2014 at 5:50 PM
Thank you for the information. Very helpful!
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Jeanette JotForm SupportReplied on July 23, 2014 at 12:47 AM
Very glad to see Welvin's suggestion worked out for you.