What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to upgrade and forgot my pw.

    Asked by Peter  on July 22, 2014 at 09:31 AM

    If i use the form to reset my pw it doesnt work. May be, the new TL-Domainname?


    THX for help


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    JotForm Support

    Answered by Welvin on July 22, 2014 at 11:09 AM

    Hi Peter,

    I can't find any registered account using your email address and IP address. I've found three guest users. One with two forms, the other with one form, and the last one with no forms. If you haven't registered yet, I would advise to please do: http://www.jotformeu.com. Let us know your username after so we can move the forms there.


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    JotForm Support

    Answered by Kiran on July 22, 2014 at 11:09 AM

    You can reset the password by clicking on Forgot Password link from the following link :


    The reset instructions shall be sent to your email address. Please follow the steps provided in the email to reset the password. Please get back to us if you need further assistance.