- edwardAsked on July 22, 2014 at 10:49 AM
i,ve lost loads of new leads due to this form suddenly stop working please fix it and explain why it is happeningPage URL:
- CarinaAnswered on July 22, 2014 at 12:08 PM
I checked your form and the recipient email was in our bounce list:Result: in**@iwan*clea**indo*s.co.uk is IN the bounce list
Reason(s) : in**@iwan*clea**indo*s.co.uk is IN the unsubscribe list
I removed it and made a test submission. I checked the mail logs and they don't show any sent email. I added a custom sender and made a test submission with the same result. I created a new form, made a test submission and the mail log still doesn't display any result.
I received all the copies of the test submission:
Is your email account receiving emails from other sources?
I forwarded this situation to our developers so they determine the causes of this situation.
In the meantime, if it is possible, I would advise you to add another email address to the email notification.
Let us know if we can be of more assistance.