What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have been unfairly billed three times each month for four months

    Asked by CALMca on July 22, 2014 at 10:56 AM

    Hi folks,


    This is the third time I've posted a question about this matter, and I have not had it resolved.

    I have been billed three times for four months for this account.

    I would like to be reimbursed for this, because I didn't arrange or plan or intend to be billed that many times for one account.

    It is not right to not get back to me promptly about this matter.  

    I was billed twice in April, three times in March, three times in April, three times in June, and I'm not sure about July since the billing dates are coming up. 

    I am fine with being billed once for these past months, but I want to be reimbursed for the unnecessary payments for APril (once), March (twice), April (twice), May (twice), and June (twice).

    I also want to make sure that my yearly subscriptions have been cancelled.  

    I want to go on a month to month billing plan because I do not trust jotform's payment system any more.

    I think your service is fairly good otherwise, but I really need this resolved.

    I am going to have to take this to an ombudsman in Ontario if this is not rectified.   

    Thank you,

    Jessica Bell


    I have attached a screenshot of the triple billing.  


  • Profile Image
    JotForm Support

    Answered by Welvin on July 22, 2014 at 12:21 PM

    Hi Jessica,

    Our apologies for the delay in resolving this matter. This is already in our refund queue after my colleague answered your first thread: www.jotform.com/answers/403262. I've made a follow up to our billing department. They're probably busy with something else, but rest assured that they won't set this aside.

    Thank you for your patience and understanding.


  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 22, 2014 at 07:00 PM

    We are truly sorry hearing about your experience with our billing system, we work hard every day to try to resolve all billing issues for our customers, however, we know our system need to be improved, and it surely will.

    I was able to refund 6 out of 7th extra charges, back to your Paypal account. The latest payment the system charged to you was on June 27.

    We will give you a month period free of charge, to compensate the 7th extra charge , from July 27 to August 27

    By August 28 your account will be back to free, but don't worry, we will notify to you first in the morning around 10 AM (EST) so you can go ahead and re-upgrade it. By doing this, your forms and account won't be affected.