What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The Captcha and Submit button have disappeared on my order form

    Asked by terrynbama on July 22, 2014 at 03:40 PM

    I have an order form which has over 100 submissions with zero problems.  Today one of my customers called, telling me they could not submit their order because there was not submit button.  I opened my site, went through the form and everything was as it should be.  I had the customer delete their cookies, which did not help.  She then re booted her computer, which did not help.  She was using IE, so she tried Chrome, no help.  She then tried Firefox, no help.  What could be the problem here.

    Page URL:
    http://www.medicallinenservice.com/uabsale.html

    order form and Submissions problem site
  • Profile Image
    JotForm Support

    Answered by david on July 22, 2014 at 04:50 PM

    Hi,

    I checked the link you provided and it did not seem to work.  I did check your form and it appears to be working correctly:

    There are a few fields on your final dropdown that conditionally hide the submit and captcha:

    Though you have 8 possibilities in those dropdowns, currently only 5 of them will allow you the complete the form:

    This may be what your user is running in to.

    Please let us know if this is not the case and we will be happy to assist you further.

    Thank you for Jotform!