How can I get my funds returned and account cancelled as requested. Thanks

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    pastorsonia
    Asked on July 23, 2014 at 03:39 PM
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    david
    Answered on July 23, 2014 at 04:48 PM

    Hi,

    You can refer to these instructions to cancel it in your PayPal Account if you wish for it to be immediate:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    Our Paypal refund process usually takes about 2 weeks to complete.  I went ahead and started this process to refund your last payment.

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!