how can I get submissions sent to my email address?

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    Asked on August 26, 2011 at 08:20 PM

    doesn't seem to want to send submissions to my email address in my account settings




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    Answered on August 26, 2011 at 09:08 PM

    Hi Derek

    I ran a couple of test submissions on your form. Here are the email logs of those submissions:

    ying: Aug 26 20:49:57 ying sm-mta[21999]: p7R0npAP021997: to=, ctladdr= (1001/1002), delay=00:00:05, xdelay=00:00:05, mailer=esmtp, pri=124027, [], dsn=2.0.0, stat=Sent (OK id=1Qx7EH-0005gs-Nr)ying: Aug 26 20:55:33 ying sm-mta[23316]: p7R0tO4I023314: to=, ctladdr= (1001/1002), delay=00:00:09, xdelay=00:00:09, mailer=esmtp, pri=123822, [], dsn=2.0.0, stat=Sent (OK id=1Qx7Je-0007KD-IB)Have you checked your junk/spam folder in the email account? The above logs basically state that the notifications were received by your email server. Try sending these log entries to your email provider and ask what happened to the messages whose IDs are 1Qx7EH-0005gs-Nr and 1Qx7Je-0007KD-IB

    Hopefully your email provider can shed some light on what happened to the two notifications. Please keep us updated on the situation.

    Incidentally, the reason the image isn't showing up on the form is because it's a PDF and not an image file: GIF, JPG, JPEG, BMP etc.


    ~ Wayne

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    Answered on August 30, 2011 at 10:43 AM

    this is all I am getting still in my email box


    Question Answer
    First Name
    Last Name
    Address Street Address: d
    Street Address Line 2: 222
    City: v
    State / Province: ca
    Postal / Zip Code: 9
    Country: United States
    Zip Code
    Your needs testing still

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    Answered on August 30, 2011 at 11:14 AM

    Hi dturner,

    At first glance, it could be that your email notification template is in Text Mode. The fastest and most effective way to resolve this is to delete the existing email notification and recreate it, this time ensuring that it is in HTML Mode. Please try it and let us know how it goes.

    Thank you for using Jotform!