What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cant upgrade

    Asked by zagirova on July 23, 2014 at 11:18 PM

    Upgrade doesn't work...

    doesn't work
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 24, 2014 at 05:07 AM

    Hello zagirova,

    Upon checking your account I found that it is already premium but your account is over quota as you have exceeded your allowed submission limit.

    Do you want to upgrade your account to economy subscription plan for higher limits? Please click on the following URL to be able to upgrade your account to economy plan:  http://www.jotform.com/upgrade?username=zagirova&account_type=economy&period=monthly

    Please ensure that you cancel your existing subscription from your own PayPal account before upgrading to economy plan to avoid double billing. Here are the steps to cancel your premium subscription:  

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!