Not receiving emails

  • Profile Image
    elevatingyourbusiness
    Asked on August 26, 2011 at 10:49 PM

    I am using Outlook.

    I read my spam filter daily

    I am not receiving the Exploratory Session

    Please advise.

     

  • Profile Image
    NeilVicente
    Answered on August 27, 2011 at 03:18 AM

    Hi,

    I checked our mailserver logs for form's notification emails and this is what I got:

     

    Aug 26 23:01:01 monk sm-mta[20098]: p7R30xKQ020096: to=<web2@elevatingyourbusiness.com>, ctladdr=<noreply@jotform.com> (1002/1003), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=129951, relay=elevatingyourbusiness.com. [96.125.166.185], dsn=2.0.0, stat=Sent (OK id=1Qx98k-0000mX-4A) Aug 26 23:02:30 monk sendmail[20592]: p7R32TdS020592: to=web2@elevatingyourbusiness.com, ctladdr=noreply@jotform.com (1002/1003), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=39176, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p7R32UDN020593 Message accepted for delivery) Aug 26 23:02:31 monk sm-mta[20595]: p7R32UDN020593: to=<web2@elevatingyourbusiness.com>, ctladdr=<noreply@jotform.com> (1002/1003), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=129373, relay=elevatingyourbusiness.com. [96.125.166.185], dsn=2.0.0, stat=Sent (OK id=1Qx9AC-0001BI-BC) Aug 26 23:04:09 monk sendmail[21107]: p7R349Zj021107: to=web2@elevatingyourbusiness.com, ctladdr=noreply@jotform.com (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=40215, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p7R349G6021108 Message accepted for delivery) Aug 26 23:04:11 monk sm-mta[21110]: p7R349G6021108: to=<web2@elevatingyourbusiness.com>, ctladdr=<noreply@jotform.com> (1002/1003), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=130412, relay=elevatingyourbusiness.com. [96.125.166.185], dsn=2.0.0, stat=Sent (OK id=1Qx9Bn-0001Yh-Ti)

    Based on these logs, the mails swere sent successfully to your chosen recipient address. It could be your hosting provider's settings that's blocking the messages.

    Add these domains and ip addresses on your mail server's whitelist:

    174.34.48.214
    174.34.48.218
    174.34.48.219

    yang.interlogy.com
    ying.interlogy.com
    monk.interlogy.com

    Let us know how this works for you. Thanks!


    Neil