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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Not receiving emails

    Asked by elevatingyourbusiness on August 26, 2011 at 10:49 PM

    I am using Outlook.

    I read my spam filter daily

    I am not receiving the Exploratory Session

    Please advise.


    Page URL:

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    JotForm Support

    Answered by NeilVicente on August 27, 2011 at 03:18 AM


    I checked our mailserver logs for form's notification emails and this is what I got:


    Aug 26 23:01:01 monk sm-mta[20098]: p7R30xKQ020096: to=<web2@elevatingyourbusiness.com>, ctladdr=<noreply@jotform.com> (1002/1003), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=129951, relay=elevatingyourbusiness.com. [], dsn=2.0.0, stat=Sent (OK id=1Qx98k-0000mX-4A) Aug 26 23:02:30 monk sendmail[20592]: p7R32TdS020592: to=web2@elevatingyourbusiness.com, ctladdr=noreply@jotform.com (1002/1003), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=39176, relay=[] [], dsn=2.0.0, stat=Sent (p7R32UDN020593 Message accepted for delivery) Aug 26 23:02:31 monk sm-mta[20595]: p7R32UDN020593: to=<web2@elevatingyourbusiness.com>, ctladdr=<noreply@jotform.com> (1002/1003), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=129373, relay=elevatingyourbusiness.com. [], dsn=2.0.0, stat=Sent (OK id=1Qx9AC-0001BI-BC) Aug 26 23:04:09 monk sendmail[21107]: p7R349Zj021107: to=web2@elevatingyourbusiness.com, ctladdr=noreply@jotform.com (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=40215, relay=[] [], dsn=2.0.0, stat=Sent (p7R349G6021108 Message accepted for delivery) Aug 26 23:04:11 monk sm-mta[21110]: p7R349G6021108: to=<web2@elevatingyourbusiness.com>, ctladdr=<noreply@jotform.com> (1002/1003), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=130412, relay=elevatingyourbusiness.com. [], dsn=2.0.0, stat=Sent (OK id=1Qx9Bn-0001Yh-Ti)

    Based on these logs, the mails swere sent successfully to your chosen recipient address. It could be your hosting provider's settings that's blocking the messages.

    Add these domains and ip addresses on your mail server's whitelist:


    Let us know how this works for you. Thanks!