What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't upgrade!

    Asked by Greenbrier181 on July 24, 2014 at 12:01 PM

    When I try to upgrade(switch plan), it never switches. Waiting over an hour. What should I do? I want to upgrade to Ecomony plan.

    Screenshot
    switch plan
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    JotForm Support

    Answered by david on July 24, 2014 at 01:13 PM

    Hi,

    You may need to downgrade first to cancel your current subscription then upgrade after.  Click on downgrade under free plan first.  After that goes through then try the upgrade to Economy.  You may want to do this anyway to make sure that you do not have a duplicate subscription.  I also went ahead and placed your account a bit under its current limits and reactivated it in the mean time so that you would not have any further downtime while we get this sorted.  Give that a try, if it still does work let us know and we will be happy to assist you further.

    Thank you for using Jotform!