How to change a PayPal email address on a payment form

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    Ned Turner 
    Asked on July 24, 2014 at 12:53 PM

    Hi - I have the website - that I had to change from due to copyright etc. - I had a local guy here do the "Ad Submission" page that I can no longer get ahold of. He used Jotforms to write the page and I am unable to get our the old email address/business name from off of the Payment Page. I have already talked with Paypal Product Support and they have said that this change needs to be made on my end and not theirs.

    The easiest way to get there is to go to - click the red "Submit" button - fill out the forms page with bogus info & upload 1 picture. It will then take you to the payment page of Paypal and in the upper left top you will see that the email address is " which is the old email/name that needs to be changed.

    Please get back to me on how to change this. Ned Turner - 928.308.2228 or


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    Answered on July 24, 2014 at 02:47 PM

    Thank you for contacting us.

    In order to change the PayPal account attached to your form, you will need to open your form in edit mode, then open a Payment Wizard, update the PayPal email and save the changes.

    Your JotForm account name is turnermachinerytrader

    Please feel free to contact us if you need any further assistance on this.