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  • Profile Image

    where i registors unprocessed payments?

    Asked by diplomadosinfo on July 25, 2014 at 11:47 AM

    good day dear, this is intended to solicit their support, and we would like to know where records are redirected payments not processed again after 30 days. 

     

    You can retrieve this information? 

    As I can see them? 

     

    I welcome your comments. 

    best regards, 

    Florelys Decena

    Page URL:
    http://www.jotform.com/submissions/41031100820633

    Comments and Day
  • Profile Image
    JotForm Support

    Answered by david on July 25, 2014 at 01:03 PM

    Hi,

    I checked your account and I could not find any forms associated with it.  If you could please let us know which form you are trying to find unprocessed payments from, we will be happy to have a look.  Here is our guide on how to view and complete incomplete payments in case this is what you were looking for:

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Thank you for using Jotform!

  • Profile Image

    Answered by diplomadosinfo on July 25, 2014 at 01:11 PM
    Good morning David, thanks for replying. The link you told me can not be
    displayed, apparently due to problems in the page.
    With regard to our request, we just want to know if once past the 30 days
    and then unregister the underpayment, can again access to customer
    information through a folder in jorform as a bin or similar.
    Thanks for attention.
    Florelys Decena
    2014-07-25 12:33 GMT-04:30 JotForm Support Forum <
    noreply@jotform.com>:
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 25, 2014 at 02:28 PM

    Hi,

    I am sorry I misunderstood your question.  Did you want to know if you could subscribe for 30 days and then cancel your subscription?  Yes you can, and you will always have access to your submission data even after you cancel your subscription.  Unless you are over you limit for storage, your account will not be affected once you downgrade.