What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Over Quota

    Asked by Chase Clemons on August 27, 2011 at 04:14 PM



    I've got a customer using JotForm to integrate with their Basecamp account. Their email is joycemjackson@gmail.com if you need that for their records.  They recently got an error message saying "Form over quota - This form has exceeded its allowed quota."  Since I've never used JotForm before, I'm not familiar with that error message.  Can you shed any light into it for me?


    Thanks and have a wonderful weekend!


    Chase Clemons

    37signals Customer Service

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    JotForm Support

    Answered by liyam on August 27, 2011 at 09:24 PM

    Hello Chase,

    I tried to search for the email address and found out that it is connected to a guest account.  Although I did not find any forms associated with the email address.  If possible, can you provide us the URL of the form?

    Guest accounts are only allowed 20 submissions, 2 payment submissions, and 2 SSL submissions per month. These said type of accounts also do not have a registered username.  Once a user reaches the maximum number of submissions for the month, his account will temporarily be suspended.  You can also check the maximum allowed submissions per month for the Free, Premium, and Professional accounts on this link.

    We encourage guest users to register at least a free account to ensure that their submissions are properly archived for the users' benefit as well.

    Thanks and warm regards,