Issues with Form Submission using JotForm

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    Asked on July 28, 2014 at 03:10 PM

    I work for a public school district and used JotForm to create online applications to streamline our process. Since creating the form and putting it live on our web site, I have received no less than 3 phone calls or emails per week from users who are having difficulty with the form. They complete it, press the submit button, and then nothing. No confirmation email, no 'thank you' message or anything. They are saying it just sits there as if you never pressed the button. Many of the users have attempted to submit from different computers as well. Do you have any suggestions or insight into the issue?

    Thank you-

    Jeannie Smalygo

    Collinsville Public Schools


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    Answered on July 28, 2014 at 04:47 PM

    Thank you for contacting us.

    Your form is quite long and there are many required fields on it. The form will not accept any submissions with unfilled required fields, so this might be an issue for some users. Users will need to make sure that they filled all the required fields before hitting the submit button.

    Also, I would like to recommend you to remove both Spacer and Separator widget fields (all of them) from the form to see if that makes any differences. Most of the widget fields are being loaded from another domain, so this might add some difficulty to the form processing.

    It is also possible to enable a form Autofill option. It will save users' answers in their browsers, so they will be able to reopen the form in order to resubmit it.

    ('Save on data changes' option might slow down long form, so it is better to disable it)

    If you need any further assistance on this, please let us know. We will be happy to help.

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    Answered on July 29, 2014 at 09:34 AM

    Wow, great info - thank you so much! I have followed all the steps you included in your reply. I hope this works! I appreciate your quick response!