Form submissions not being received

  • Profile Image
    Mccan044
    Asked on July 28, 2014 at 06:14 PM

    Hi there, a while ago i had embedded one of your forms into our website. We have recently received emails from people saying they have submitted the form, but we haven't replied, this was due to us not receiving their submission. I can see that when i login to jotform, the form i created is no longer there. 

    Are you able to somehow retrieve the missing submissions?

    Below is the code i used

    <script type="text/javascript" src="//form.jotform.co/jsform/40146047278858"></script>

     

    Thanks!

  • Profile Image
    Kiran
    Answered on July 28, 2014 at 06:39 PM

    I found this form using a guest account registered with an email i**o@el*******fe.co.nz. You may register using this email ID and retrieve your submissions.

    Please do not hesitate to get back to us if you need further assistance. We are happy to assist you.