What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions not being received

    Asked by Mccan044 on July 28, 2014 at 06:14 PM

    Hi there, a while ago i had embedded one of your forms into our website. We have recently received emails from people saying they have submitted the form, but we haven't replied, this was due to us not receiving their submission. I can see that when i login to jotform, the form i created is no longer there. 

    Are you able to somehow retrieve the missing submissions?

    Below is the code i used

    <script type="text/javascript" src="//form.jotform.co/jsform/40146047278858"></script>



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    JotForm Support

    Answered by Kiran on July 28, 2014 at 06:39 PM

    I found this form using a guest account registered with an email i**o@el*******fe.co.nz. You may register using this email ID and retrieve your submissions.

    Please do not hesitate to get back to us if you need further assistance. We are happy to assist you.