When Billing, I have this problem: This transaction cannot be processed. The merchant's account is not able to process transactions.

  • gmcgehrin
    Asked on July 29, 2014 at 2:40 PM
  • David JotForm Support
    Replied on July 29, 2014 at 2:48 PM

    Hi,

    The problem seems to be related to your PayPal merchant account configuration. If you are seeing this error most likely, you may have not accepted the agreement for using PayPal Pro Payments in your PayPal account. If you have already accepted the agreement and are still receiving this message, you need to contact PayPal to have your account activated manually.

    You may like to check the following URL for more information on this:  https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_errorcodes

    Please let us know if you have any other questions or if you still are having trouble with this issues and we will be happy to look into it further.

    Thank you for using Jotform!