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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When Billing, I have this problem: This transaction cannot be processed. The merchant's account is not able to process transactions.

    Asked by gmcgehrin on July 29, 2014 at 02:40 PM
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    JotForm Support

    Answered by david on July 29, 2014 at 02:48 PM


    The problem seems to be related to your PayPal merchant account configuration. If you are seeing this error most likely, you may have not accepted the agreement for using PayPal Pro Payments in your PayPal account. If you have already accepted the agreement and are still receiving this message, you need to contact PayPal to have your account activated manually.

    You may like to check the following URL for more information on this:  https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_errorcodes

    Please let us know if you have any other questions or if you still are having trouble with this issues and we will be happy to look into it further.

    Thank you for using Jotform!