What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification of account almost full- which is not the case

    Asked by shannonhawkins on July 29, 2014 at 03:07 PM

    I received a notification email to day that my free account was soon nearing the limit of 00 submission per month and that my forms would soon be disabled. However, this is not true, and I may have had approximately 10 submission for the month of July, not 100. Please respond ASAP to help clear up this issue because I do not want any of my forms disabled. Thank you in advance.

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    JotForm Support

    Answered by Mike_T on July 29, 2014 at 03:54 PM

    Thank you for contacting us.

    Let me please inform you, that mentioned email is related to received form entries (submissions). This is a total account limit which is based on all account forms. It means that you have received 90/100 submissions in total on all your forms in Jul-2014.

    There are several options that you might consider:

    - Upgrade your account.

    - Increase your Submissions Limit with a Get More page.

    - Wait for the next month, your quota will be automatically set to 0.

    Please feel free to contact us if you need any further assistance.