Account has been downgraded?

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    AlpineInternational
    Asked on July 30, 2014 at 10:29 AM

    Hello, Recently I received an email stating that my JotForm account has been downgraded and perhaps its because my credit card expired.  I don't recall that I had paid for JotForms - I think I was using the free version.  How can I conform which package I had before? Is there an account history that can show me this information?   Thank you.  Susan

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    david
    Answered on July 30, 2014 at 11:34 AM

    Hi,

    Our records show that you had a Paypal based subscription that was linked to a credit card that expired.  You can check your subscription history by logging in to your Paypal account and searching for payments made to "Jotform".  You previously had a premium membership.

    If you have any other questions, please let us know and we will be happy to help.

    Thank you for using Jotform!

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    logomojo
    Answered on July 30, 2014 at 12:49 PM

    Hi,

    I received the same notice that our account limit has been reached. I paid again for the renewal but I am on the Professional plan. I should not have ran out of space as reviewing my usage history I only used 97 of the 100 000 submissions.

    Why would I get notice of space being full or my account having been downgraded when I still have the billing invoices that everything was successfully paid?

     

    Thank you
    Johnny

     

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    david
    Answered on July 30, 2014 at 02:31 PM

    Hi,

    I have moved your question to its own thread and it will be addressed here:

    http://www.jotform.com/answers/409989