- AlpineInternationalAsked on July 30, 2014 at 10:29 AM
Hello, Recently I received an email stating that my JotForm account has been downgraded and perhaps its because my credit card expired. I don't recall that I had paid for JotForms - I think I was using the free version. How can I conform which package I had before? Is there an account history that can show me this information? Thank you. Susan
- JotForm SupportdavidAnswered on July 30, 2014 at 11:34 AM
Our records show that you had a Paypal based subscription that was linked to a credit card that expired. You can check your subscription history by logging in to your Paypal account and searching for payments made to "Jotform". You previously had a premium membership.
If you have any other questions, please let us know and we will be happy to help.
Thank you for using Jotform!
- logomojoAnswered on July 30, 2014 at 12:49 PM
Hi,I received the same notice that our account limit has been reached. I paid again for the renewal but I am on the Professional plan. I should not have ran out of space as reviewing my usage history I only used 97 of the 100 000 submissions.
Why would I get notice of space being full or my account having been downgraded when I still have the billing invoices that everything was successfully paid?
- JotForm SupportdavidAnswered on July 30, 2014 at 02:31 PM
I have moved your question to its own thread and it will be addressed here: