What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account has been downgraded?

    Asked by AlpineInternational on July 30, 2014 at 10:29 AM

    Hello, Recently I received an email stating that my JotForm account has been downgraded and perhaps its because my credit card expired.  I don't recall that I had paid for JotForms - I think I was using the free version.  How can I conform which package I had before? Is there an account history that can show me this information?   Thank you.  Susan

    JotForm credit card hello
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    JotForm Support

    Answered by david on July 30, 2014 at 11:34 AM

    Hi,

    Our records show that you had a Paypal based subscription that was linked to a credit card that expired.  You can check your subscription history by logging in to your Paypal account and searching for payments made to "Jotform".  You previously had a premium membership.

    If you have any other questions, please let us know and we will be happy to help.

    Thank you for using Jotform!

  • Profile Image

    Answered by logomojo on July 30, 2014 at 12:49 PM

    Hi,

    I received the same notice that our account limit has been reached. I paid again for the renewal but I am on the Professional plan. I should not have ran out of space as reviewing my usage history I only used 97 of the 100 000 submissions.

    Why would I get notice of space being full or my account having been downgraded when I still have the billing invoices that everything was successfully paid?

     

    Thank you
    Johnny

     

  • Profile Image
    JotForm Support

    Answered by david on July 30, 2014 at 02:31 PM

    Hi,

    I have moved your question to its own thread and it will be addressed here:

    http://www.jotform.com/answers/409989