Google Drive Custom Folder shows a blank response due to a conditional checkbox

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    Asked on July 30, 2014 at 04:08 PM
    The cause of the problem is not {field1} being empty (see previous example). The problem in fact appears to be caused by a checkbox.

    Basically, there is a single checkbox on my form. When the box is checked, I get the blank filename problem I described. When the box is unchecked, everything works fine. This is strange, because the checkbox itself is not included in the custom filename.

    The reason I made the mistake of thinking it was the blank field that was the problem, is because the checkbox is set up with a condition to clear the field when it is checked. However, when I disable all the conditional rules on the form, I still get the problem that when the checkbox is checked, the integration does doesn't work. Very strange.

    UPDATE: I tried removing the checkbox from the form - submission works fine. Then I added a new single checkbox to the form and the problem came back as before.

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    Answered on July 30, 2014 at 04:12 PM

    I looked through your responses in your related thread.  But I am not seeing any mention of the form you are having this problem on and I am thinking that it may be a bug due to the conditional logic setup you have. You have a couple of forms on your account so would you mind providing us with a link to the form you are still having this issue on? This way we can investigate it better.

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    Answered on July 30, 2014 at 06:23 PM

    Hi Kade,

    I have made a very simple example form here to demonstrate the problem:

    I have set it up with Google Drive integration with the following custom folder name:

    {textField} - {time}

    When I submit the form without the checkbox checked, this works fine. When the checkbox is checked, I find that the filename in google drive is blank. This form has no conditional rules etc.

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    Answered on July 30, 2014 at 08:36 PM


    Thanks for bringing this to our attention, and we apologize for the inconvenience. It appears that indeed when a user integrates with Google Drive and selects a Custom Folder name, that folder name does not work when there's a check box field and the checkbox field is Checked.

    I've escalated this to development to look into it further and this ticket will be updated when it's resolved.

    Kind Regards

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    Answered on July 31, 2014 at 02:25 AM

    Hello mlps,

    We have identified and fixed the issue, your feedback being the most valuable input.

    Thank you very much again

    Kind regards

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    Answered on July 31, 2014 at 02:31 AM

    Fantastic. Thanks for making such a speedy fix.