What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Drive Custom Folder shows a blank response due to a conditional checkbox

    Asked by mlps on July 30, 2014 at 04:08 PM
    The cause of the problem is not {field1} being empty (see previous example). The problem in fact appears to be caused by a checkbox.

    Basically, there is a single checkbox on my form. When the box is checked, I get the blank filename problem I described. When the box is unchecked, everything works fine. This is strange, because the checkbox itself is not included in the custom filename.

    The reason I made the mistake of thinking it was the blank field that was the problem, is because the checkbox is set up with a condition to clear the field when it is checked. However, when I disable all the conditional rules on the form, I still get the problem that when the checkbox is checked, the integration does doesn't work. Very strange.

    UPDATE: I tried removing the checkbox from the form - submission works fine. Then I added a new single checkbox to the form and the problem came back as before.

  • Profile Image
    JotForm Support

    Answered by KadeJM on July 30, 2014 at 04:12 PM

    I looked through your responses in your related thread.  But I am not seeing any mention of the form you are having this problem on and I am thinking that it may be a bug due to the conditional logic setup you have. You have a couple of forms on your account so would you mind providing us with a link to the form you are still having this issue on? This way we can investigate it better.

  • Profile Image

    Answered by mlps on July 30, 2014 at 06:23 PM

    Hi Kade,

    I have made a very simple example form here to demonstrate the problem: http://form.jotformeu.com/form/42107021969351?

    I have set it up with Google Drive integration with the following custom folder name:

    {textField} - {time}

    When I submit the form without the checkbox checked, this works fine. When the checkbox is checked, I find that the filename in google drive is blank. This form has no conditional rules etc.

  • Profile Image
    JotForm Support

    Answered by steve on July 30, 2014 at 08:36 PM

    Hello,

    Thanks for bringing this to our attention, and we apologize for the inconvenience. It appears that indeed when a user integrates with Google Drive and selects a Custom Folder name, that folder name does not work when there's a check box field and the checkbox field is Checked.

    I've escalated this to development to look into it further and this ticket will be updated when it's resolved.

    Kind Regards

  • Profile Image
    JotForm Support

    Answered by alp_deniz on July 31, 2014 at 02:25 AM

    Hello mlps,

    We have identified and fixed the issue, your feedback being the most valuable input.

    Thank you very much again

    Kind regards

  • Profile Image

    Answered by mlps on July 31, 2014 at 02:31 AM

    Fantastic. Thanks for making such a speedy fix.