What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I asked to create an account when I click "forget password"?

    Asked by Wides USC  on July 31, 2014 at 01:19 AM

    I tried to log in my account using my current password, but it shows that the password and username do not match. Then I click "forget password", then the webpage tells me to create an account after I entered the associated email address. I am really confused. 

    I found that if I enter my current user name as the created username, it shows that I can not use it. I guess the username is still available. 

    create name User Name my account
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    JotForm Support Manager

    Answered by Jeanette on July 31, 2014 at 01:53 AM

    Your email address is associated with an account widesusc. Can you please clear your browser cache and make sure you log out and log in back again?

    Also, there is no need to post several threads, please follow up in a single one.

    Should you need more help, let us know.