Why am I asked to create an account when I click "forget password"?

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    Wides USC 
    Asked on July 31, 2014 at 01:19 AM

    I tried to log in my account using my current password, but it shows that the password and username do not match. Then I click "forget password", then the webpage tells me to create an account after I entered the associated email address. I am really confused. 

    I found that if I enter my current user name as the created username, it shows that I can not use it. I guess the username is still available. 

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    Jeanette
    Answered on July 31, 2014 at 01:53 AM

    Your email address is associated with an account widesusc. Can you please clear your browser cache and make sure you log out and log in back again?

    Also, there is no need to post several threads, please follow up in a single one.

    Should you need more help, let us know.