What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account was disabled, and I was asked for upgrading. But after paying the fee, I still can not login my account.

    Asked by wides usc  on July 31, 2014 at 01:40 AM

    My account was disabled, and I was asked for upgrading. At that time, I could not log in my account.

    Then I payed the fee online to upgrade my account to Premium, but it shows that I still can not log in my account. Right now, I am not sure if my money has been paid to my desired account or not. I don't know what to do right now.....and whom to contact with.

    my account and fee can not log in then
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    JotForm Support Manager

    Answered by Jeanette on July 31, 2014 at 01:55 AM

    I've answered to you on this thread, kindly follow up there.