What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    a few issues

    Asked by kevincompton on August 29, 2011 at 02:17 PM

    I'd be more than happy to upgrade to a paid account but need to know a few things to determine if this is worth it.


    1. I have a drop down with seemingly no way to put in a label text, only a default value which leaves a blank line. Notice here: http://m80im.nufish.com/contact/. In fact it's ignoring my selection of the default anyways.


    2. How do I get form submissions to auto send to different emails? It's useless if I have to login as we have dozens of clients we will be using this for.


    Let me know asap because if I cant meet these needs I'll have to rebuild the forms manually.

  • Profile Image
    JotForm Support

    Answered by abajan on August 29, 2011 at 03:50 PM

    Hi Kevin

    I'm not sure I understand your questions.

    Re: Question 1

    Drop downs can be labelled just like any other field. Since the one to which you are referring is a required field, the default would have to be a blank field, so that if the user ignores it and tries to submit the form, s/he will get a warning. Since

    Re: Question 2

    By "auto send to different emails", are you referring to auto-responses to users of the form or notifications to a set group of people who are to receive an email each time someone makes a submission via the form? In the case of the former, please see Creating a Form Autoresponder. In the case of the latter, Send Form Emails to Multiple Recipients would be the article to read. Also see Understanding Reply-To and Recipient Settings on E-mail Wizard.

    Clone this clone I made of your form to see the changes I have alluded to. Notice how the positioning of its fields' labels (they are all top aligned) is not important since they have been removed with display:none as opposed to just visibility:hidden in the injected CSS. Also, since unlike text boxes and text areas, hint examples cannot be placed in drop boxes, hover texts should be used instead.

    If I have misunderstood your questions, please restate them in some different fashion and we'll see how best we can assist you.


    ~ Wayne

    P.S. If preferred, a sublabel could be used instead of hover text for the drop down. If the color of the sublabel makes it hard to read, that can be changed via injected CSS.

  • Profile Image

    Answered by kevincompton on August 29, 2011 at 04:05 PM

    Its not showing my default as the default first of all, secondly Im just trying to have the default be the label (choose bla bla). How do I do this?

  • Profile Image
    JotForm Support

    Answered by abajan on August 29, 2011 at 04:24 PM

    Hi again

    To have the default shown as the default, load the form into the form builder, click the drop down, click the Selected button, choose the item you want as the default and then save the form.

    As to having the default as the label, use the Sub Label button (assuming you don't want the regular label shown, as you have hidden the labels of the other fields using injected CSS) and type the text of the default.

    Hopefully, I have understood your requirements correctly this time. If not, my apologies for the inconvenience but could you try again? Perhaps one of my colleagues will be better able to assist you.


    ~ Wayne

  • Profile Image

    Answered by kevincompton on August 29, 2011 at 04:30 PM

    nope this doesn't work it wont show the default option i selected as default. Sub label doesn't show within the option box, thats what i want

  • Profile Image

    Answered by brx250 on August 30, 2011 at 02:06 AM

    Hi there, 

    Thank you for using JotForm.

    Are you referring on making the dropdown's sub label (Choose your subject) as the default selected item? If so, you can do that in two ways, first is to edit the form's script, which I would not recommend due to the code's complexity that can ruin your entire form. The second option is to include it (Choose your subject) directly to your dropdown box's list and choose it as the default selected item. After this, try to preview your form while on the form builder page. You should see something similar like this one http://www.jotform.com/form/12400337903. However, the downside of this is that the system considers it valid whenever your users might leave the dropdown box as is., making the selected item as "Choose your subject". Thus, having a sub-label would still be the best way of reminding your users on what to do. Hope this helps.

    If you have any other questions, please feel free to contact us. Our team will be more than happy to assist you with anything.

    Albert  | JotForm Support

  • Profile Image

    Answered by kevincompton on August 30, 2011 at 02:29 PM

    We are going on circles, I'm saying that selecting anything at all as default has no affect whatsoever, it continues to leave blank as default.

  • Profile Image
    JotForm Support

    Answered by abajan on August 30, 2011 at 09:03 PM

    Hi again Kevin

    Your form should not show the blank field as the default if the Selected button is clicked and the item you want as the default is chosen. However, as my colleague has stated, since you want the drop down to be one of the fields in the form that must be completed by users (in other words, a required field) you cannot have any of its items displayed by default. Otherwise, the form will "think" that a selection was made by the user when in fact nothing was chosen. On the other hand, the form interprets the blank as a selection having not been made and if an attempt were made to submit the form with that blank, a This field is required. warning would be displayed. That's why the blank is necessary. Since hint examples cannot be used for drop downs, an alternative like hover text or a sub-label would have to be used.

    The only other alternative I can think of would be to select "Choose your subject" as the default selection in the drop down and set a condition to only show the submit button if a different selection is made. Here is an example of such a form. (Notice how there's now no need to set the drop down as required, since the form cannot be submitted if nothing is selected by the user.)

    Hopefully this helps to clear things up somewhat. If it does not, keep trying till we get it! Perhaps some screenshots would help. (As the old saying goes, "A picture is worth a thousand words.").

    ~ Wayne

  • Profile Image

    Answered by brx250 on August 30, 2011 at 09:15 PM

    Hi Kevin,

    If the problem still exists, we might need additional details here. Have you embedded your form in a website? If so, could you provide us the URL and the embedding method you've used? We will be waiting for your response.

    Thank you for your patience.

    Albert  JotForm Support