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thermographyAsked on June 21, 2022 at 10:33 AM
IN my current flow set up.
It seems like anytime I set the "Due Date for Autofinish, it will not immediately send me an email.
I know I can set a reminder email, but it does not seem to send an email for approval immediately, when you set the due date for autofinish and select the default outcome.
is this accurate?
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Martin_AReplied on June 21, 2022 at 11:32 AM
Hello MATTHEW,
Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:
I received the Approval Email immediately with the 'Due Date for Autofinish' option set up as presented in your screenshot. I have recalculated your data and cleared your form cache from our server-side, just in case that was causing the issue.
Additionally, I suggest you replace the 'Practitioner Email' form filed in your Approval Element with the email address of the practitioner because I can see that, that filed in your form has a default value.
Give it a try and let us know if you need any help.