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    Ftp integration wizards never connects

    Asked by l_carrillo on August 01, 2014 at 07:00 PM

    I've gone through the ftp wizard several times and after I verify that the ftp information is correct, I click "next" but the folder's never show up. The icon just keeps spinning. I do get the green check mark and I've tried passive and not passive. I've also tried changing permissions. It never shows me the files. What gives?

     

    Also... If I try putting in the path and clicking finish and/or just clicking finish I get this error (yet I know my credentials are correct)

     

    Screenshot
    FTP uploads icon next
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    JotForm Support

    Answered by jonathan on August 01, 2014 at 08:23 PM

    Hi,

    It is possible that the upload path/folder that you have assigned for the FTP does not have the sufficient write permission also.

    I have just test the form submission FTP integration , and I was able to successfully integrate just fine.

    Check if the folder/path have the 'write permission'

     

     

    Inform us if still not resolved.

    Thanks.