What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Does Jotform check if a contact is already existing in Salesforce?

    Asked by Lisa  on August 01, 2014 at 07:35 PM


    Is it possible to create an account instead of a contact?

    2. If a contact/account already exist in Salesforce, does Jotform update the record or create a new one? We don't want to have duplicate records of the same contact on Salesforce.

  • Profile Image
    JotForm Support

    Answered by Kiran on August 01, 2014 at 08:47 PM

    Your 1st question shall be answered here since we intend to answer one issue on one thread to avoid  confusions and help users in find answers quickly.

    I am sorry to inform you that re-submitting the form cannot update the existing record and creates a new one. It would appear as a new contact or account.

    Please refer to the thread below which was answered by one of our team member that provides you more information.


    Please do not hesitate to get back to us if you need more information. We are happy to assist you.