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    I have made payment but I received an cancellation email.

    Asked by rahimshukor on August 03, 2014 at 10:47 AM

    hi! i already made payment on 21st july 2014! but i still received email 'payment declined' and i dont understand why this happen? and i dont understand why i received email 'premium monthly canceled' please advice!


    thank you

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    JotForm Support

    Answered by ashwin_d on August 03, 2014 at 04:07 PM

    Hello rahimshukor,

    I'm sorry for the trouble caused to you.

    The cancellation email you have received is for the earlier subscription #INT140521-8152-84906S for which the payment was declined.

    It seems on July 21, 2014 you upgraded your account again which is in good shape and your account is already in upgraded status.

    Thank you!

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    JotForm Support Manager

    Answered by Jeanette on August 03, 2014 at 07:49 PM

    This is not correct, the latest payment was not successful.

    Therefore, your account has been set back to free. Please re-upgrade using a valid method. Make sure you have made a fresh session in JotForm