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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Limitation of free account.

    Asked by flaviuslife on August 05, 2014 at 03:29 AM

    Hi

     

    I would like to know, please,I wonder what capacity data free UseThe support within the 100 MB, how many rows and columns for forms? 

    For just did 9 forms and the bar SUBMISSIONS  shows me that used 57 of 100 useds

     

    thank you 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 05, 2014 at 05:49 AM

    Hello flaviuslife,

    Please be noted that it does not matter how many forms you have created in your account and how many rows and columns you have in your form. The limit is for submissions you can receive in your account.

    All your forms together can receive only up to 100 submissions in a month. That means only 100 times your forms can be submitted. I did check your account and found that you have already received 57 submission this month.

    Please be noted that in free account you can receive up to 100 non secure, 10 SSL / secure and 10 payment submissions. You also have a allocated upload space allocation of 100 MB. If any of the limit is reached, all your forms will be disabled and no one will be able to submit your form. To enable your forms, you will have to upgrade your account or wait for the first day of next month when the submission counters are reset (excluding upload space).

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 05, 2014 at 05:51 AM

    Hello flaviuslife,

    100 MB is not for the submission data but it is counted for the file upload field / attachment you receive in your form.

    Thank you!

  • Profile Image

    Answered by flaviuslife on August 05, 2014 at 11:01 AM
    Hi
    Thank you
    But the submissions I received actually I did so myself in order to test
    the forms, not yet put my site up.
    So I can only receive 100 responses for my forms? and plans
    $ 9.95 - 1000 aopenas responses (people)
    $ 19.95 - only 10,000 responses (people)
    $ 49.95 - only 100,000 responses (people)
    ???
    Thanks
    2014-08-05 6:51 GMT-03:00 JotForm Support Forum <
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  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 05, 2014 at 11:24 AM

    Hello flaviuslife,

    Please be noted that every form submission is accounted be it a live or test submission.

    Yes, your understanding is correct. In free account you can only receive up to 100 submission in a month and,

    Premium $9.95 - 1000 form submissions per month.

    Economy $19.95 - 10,000 form submissions per month.

    Professional $ 49.95 - 100,000 form submissions per month.

    Thank you!

  • Profile Image

    Answered by flaviuslife on August 05, 2014 at 11:31 AM
    Ok Sir
    But my project will receive millions of answers and now? you has
    representatives in Brazil? Or someone who speaks Portuguese so we could
    talk?
    Thanks a lot
    2014-08-05 12:24 GMT-03:00 JotForm Support Forum <
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    JotForm Support

    Answered by ashwin_d on August 05, 2014 at 11:58 AM

    Hello flaviuslife,

    Unfortunately, we do not provide phone support.

    Your forms will receive millions of answers per month?

    You can ask your question here and you can write your question in Purtuguese and someone will get back to you soon.

    Thank you!

  • Profile Image

    Answered by flaviuslife on August 05, 2014 at 12:21 PM
    OK
    Muito obrigado
    Sim existe a possibilidade do meu projeto receber milhares de respostas por
    mês, pois é um projeto mundial , inclusive estou procurando parcerias ao
    redor do mundo, eu mesmo criei e estou programando o portal , no site
    deixarei um espaço para parceiros entrar em contato comigo,
    Se puder reportar para alguém que fale português para mim ficara mais facil
    .
    Muito obrigado
    2014-08-05 12:58 GMT-03:00 JotForm Support Forum <
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  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 05, 2014 at 12:36 PM

    Olá flaviuslife,

    Como afirmado anteriormente, não oferecemos suporte por telefone. Nosso principal modo de comunicação é através do Fórum. Nós temos quem fala Português pessoal de apoio que possa responder-lhe em detalhe.

    Por favor, nos permite saber a sua pergunta e eu vou enviá-lo para a pessoa em causa.

    Vamos esperar pela sua resposta.

    Obrigado!