What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms Dont Load with IE 8

    Asked by truckersamerica on August 29, 2011 at 11:51 PM

    I just upgraded my browser to Internet Explorer 8. I logged into Jotform, selected one of my forms to view and this message pops up now.

    Cannot read form information. Try reloading the page. You will probably need to use a different browser (such as Firefox). There seems to be a bug with the Internet Explorer version you are using.

    My browser is working fine for everything else. It even lets me edit the forms, it just is not allowing me to view them. I need that ability to export them into an excel spreadsheet. Why wont it work for Internet Explorer 8 now?

  • Profile Image

    Answered by allanftd on August 30, 2011 at 12:29 AM

    Hi truckersamerica,

    Thanks for contacting us regarding this and we apologize for the inconvenience. I have tried accessing your forms using IE8 on my own machine and I did not have problems at all. We have not received similar issues from other users so far. This leads us to conclude that the issue is limited to your machine. I would suggest that you reinstall IE8 and restart your machine as well. While doing that, you may use other browsers like Mozilla Firefox or Google Chrome.

    Please let us know if you need further assistance.


  • Profile Image

    Answered by cocotten on September 11, 2011 at 02:51 PM

    I have the same problem!


    But I think there may be an other issue in my case.

    Becaus the internet connection I use seam to block jotform.com

    Please see below... What can I do???

  • Profile Image

    Answered by cocotten on September 11, 2011 at 02:55 PM

  • Profile Image
    JotForm Support

    Answered by Atank on September 11, 2011 at 04:08 PM
    I don't think your problem has anything to do with this thread. This is not an IE problem. It looks like our site is blocked by your dns provider. Please contact them and tell them we work very hard to prevent phishing and they should not block 500k jotform users because of few bad apples. I will also contact them.