What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can´t sign in to my account.

    Asked by Wilma  on August 05, 2014 at 09:47 AM

    I try to sign in put nothing happens I need to see my information!

    Help me please.

  • Profile Image
    JotForm Support

    Answered by TitusN on August 05, 2014 at 10:01 AM

    Hello Wilma, 

    Sorry about that. 

    It looks like your account has exceeded its allocated submission count of 100 submissions for each new month. 

    Your forms have accumulated 107 submissions this month. 

    Our system has suspended your account because of this. 

    I have reactivated your account so that you are able to access your forms and data - (we can only do that once)

    To prevent being auto-suspended from exceeding the submission quota, please consider upgrading to a paid account which matches the submission requirements of your form users. 

    You can upgrade for one month or for as long as you need, and you can also cancel anytime - and the subscription price is pretty reasonable. 

    Please let us know how we can assist further.