Account Question

  • Profile Image
    KarinPark
    Asked on August 05, 2014 at 11:01 AM

    We recently had issues when we tried to upgrade our main account (KarinPark) due to the (payment for) renewal going through on a sub-account (kross01).  However, you all addressed that issue on 7/29 and sent us an e-mail confirmation to that regard.  Your technician or support person sent an e-mail stating that he had "downgraded the kross01 account back to the free plan" and had "manually upgraded" our KarinPark account.  However, this morning, I received yet another e-mail saying  our main account had been downgraded so I really need to know what I can do to resolve this issue once and for all.  We really need to make sure that our main account does not have any more issues.  Please fix this ASAP. 

     

    Thanks,

    Karin Park

     

  • Profile Image
    david
    Answered on August 05, 2014 at 11:28 AM

    Hi,

    I believe my colleague addressed your issue in this thread here:

    http://www.jotform.com/answers/409454-Account-Question#6

    If you have any further questions please let us know and we will be happy to assist you further.

    Thank you for using JotForm!