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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Question

    Asked by KarinPark on August 05, 2014 at 11:01 AM

    We recently had issues when we tried to upgrade our main account (KarinPark) due to the (payment for) renewal going through on a sub-account (kross01).  However, you all addressed that issue on 7/29 and sent us an e-mail confirmation to that regard.  Your technician or support person sent an e-mail stating that he had "downgraded the kross01 account back to the free plan" and had "manually upgraded" our KarinPark account.  However, this morning, I received yet another e-mail saying  our main account had been downgraded so I really need to know what I can do to resolve this issue once and for all.  We really need to make sure that our main account does not have any more issues.  Please fix this ASAP. 

     

    Thanks,

    Karin Park

     

    sub-account thanks upgraded all
  • Profile Image
    JotForm Support

    Answered by david on August 05, 2014 at 11:28 AM

    Hi,

    I believe my colleague addressed your issue in this thread here:

    http://www.jotform.com/answers/409454-Account-Question#6

    If you have any further questions please let us know and we will be happy to assist you further.

    Thank you for using JotForm!