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Account QuestionAsked by KarinPark on August 05, 2014 at 11:01 AM
We recently had issues when we tried to upgrade our main account (KarinPark) due to the (payment for) renewal going through on a sub-account (kross01). However, you all addressed that issue on 7/29 and sent us an e-mail confirmation to that regard. Your technician or support person sent an e-mail stating that he had "downgraded the kross01 account back to the free plan" and had "manually upgraded" our KarinPark account. However, this morning, I received yet another e-mail saying our main account had been downgraded so I really need to know what I can do to resolve this issue once and for all. We really need to make sure that our main account does not have any more issues. Please fix this ASAP.
I believe my colleague addressed your issue in this thread here:
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