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Damon_CaldwellAsked on June 26, 2022 at 6:48 PM
I have removed and re-add the integration, but it still does not integrate
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Rhina JotForm SupportReplied on June 26, 2022 at 7:24 PM
Hi Damon_Caldwell!
Thanks for reaching out to Jotform Support.
May we ask for the URL link of the form you are referring to so we can check?
To clarify, may we ask what is not working? If possible, please send us a short clip so we can try to replicate the issue on our end.
Thanks Damon_Caldwell!
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Damon CaldwellReplied on June 27, 2022 at 6:00 PM
Maybe the system had a lag, for whatever reason. As of this morning all our submission showed up.
Thank you for your help!
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Damon_CaldwellReplied on June 29, 2022 at 5:44 PMSo I originally thought there was just a delay in the integration.
However, I have had multiple submissions since I originally requested help
and they are not integrating with the google sheet.
Here is a link to the google sheet as well as the form
Google Sheet - CG_Test - Google Sheets
Form - https://form.jotform.com/221455995159064
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Rhina JotForm SupportReplied on June 29, 2022 at 7:11 PM
Hi Damon_Caldwell!
Thanks for reaching out to Jotform Support.
I have cleared your form cache to refresh your form, can you please try reloading the page with the link to the drive, then try checking all your folders on your Google Drive and check if the file is on any of the other folders? If it still doesn't reflect, can you please try accessing the link to the drive using a different browser?
If the integration still doesn't work please remove the integration, reintegrate and make sure to tick the "Send existing submissions to the sheet", so all missing submission will reflect on the sheet.
Please try this and let us know how it goes.
Thanks Damon_Caldwell!