What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't login to upgrade my account.

    Asked by Cliff Chin  on August 05, 2014 at 05:31 PM

    When I enter my email and password then press submit, nothing happens, it just sits there without offering any help or suggestions. Is your form working?

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    JotForm Support

    Answered by Kiran on August 05, 2014 at 07:45 PM

    I apologize for the inconvenience this may have caused you. It seems the issue is with browser cache. I request you to clear the browser cache by following the steps provided in 


    Also, you may also try using a different browser. This should resolve the issue.

    Please do not hesitate to get in touch with us if you need further assistance. We always happy to assist you.