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    ftp help

    Asked by Aphelion on August 30, 2011 at 11:38 AM

    I have set a form to ftp to my server, and it says that it is integrated here on jotform and I can see the readme.txt file was sent, but when I submit my forms as a test I can not see the file upload being sent to my site.  Any clue why I would get the .txt file but am not getting the images?

    Page URL:
    http://www.aphelionart.com/test.html

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    Answered by allanftd on August 30, 2011 at 12:01 PM

    Hi Aphelion,

    Thank you for bringing this to our attention. I have checked your FTP integration and yes, the integration is active and the root folder is accessible. However you need to ensure also that this root folder's (" / ") chmod file permissions are set to 777 if possible, at least while you're using FTP integration in your form.

    You also cannot discount the possibility that there is a delay in the transfer of files from your JotForm form into your server, so please allow for some time before you check your server again. If after an hour it still doesn't appear in your server, let us know so that we can further investigate.

    Please take note of these tips and let us know of your observations. Our apologies for any inconvenience.

    JOTFORM SUPPORT 

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    Answered by Aphelion on August 30, 2011 at 01:11 PM

    Can you tell me how to check and possibly change cmod permissions?  I should have full permissions with my site.  I still don't have any files other than the .txt file showing up.

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    Answered by allanftd on August 30, 2011 at 03:26 PM

    Hi Aphelion,

    There are a couple of ways to change the permissions. May I ask if you're using an FTP client like Filezilla? You can change it from there (or from any FTP client I believe). If you can provide us information on how you access your FTP server or which program/FTP client you're using, we'll try to provide details on how to perform this action. 

    I can see in yourFTP-JotForm integration that ou have assigned a folder where the files and form data can be saved. have you tested it already? 

    Awaiting your response.

    JOTFORM SUPPORT

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    Answered by Aphelion on August 30, 2011 at 06:34 PM

    I am using filezilla.  I just ggogled how to change the chmod file permissions and changed it to 777. 

    I just transfered an html page to the folder and it loaded fine, so I can't see a problem with the folder itself.  I assume that is what you mean by tested it?

    I will try it again and see if that made a difference.

    Update: Well nothing came through yet, but guess I will give it a while to see if there is a delay.

     

     

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    Answered by allanftd on August 30, 2011 at 11:02 PM

    Thanks for the update. Ok, your file transfer testusing your own FTP client is one of two tests i would like you to perform. The other test is through the JotForm form. Have you tried submitting the form with an uploaded file and check the folder if the file went there?

    I checked your FTP integration just now but I still cannot find the folder you created. Please see below:

    The root folder is empty. Can you please remove the current FTP integration and reconfigure it again? Let's see if the folder you created will now appear.

    We'll await your update. Thank you for your patience!

    JOTFORM SUPPORT

     

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    Answered by Aphelion on August 31, 2011 at 10:50 AM

    Yes for some reason jotform can not find/see any of my folders that are on my server.  I have removed and re-set up the integration twice (yesterday) and the result is the same each time.  It only shows a root folder, but none of the folders that I have created show.  I have two sites, one of which has at least 25 folders and jotform still only brings up the root folder and says empty below it.  So somehow jot form is not reading my site layout correctly.

    However it did sent the readme.txt file to the sub-folder that I directed it to yesterday (even though it does not show the folder being there), but still no other files or images have come through into that folder.

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    Answered by allanftd on September 02, 2011 at 12:33 AM

    I see. Could there be an existing cap on how big the files your FTP server can accommodate? Have you tried changing the FTP username and password?

    I have also checked your file upload folder and saw that you only have allowed JPG and JPEG files to be uploaded. It would be a good idea to add other types as well, like GIF, PNG, TIFF, etc.

    If all of these still don't work, I'll go ahead and escalate this to our Tier 2 Support for further checking. We'd appreciate it if you can provide any additional details about your FTP server.

    Our apologies for any inconvenience. Thank you for your patience and for your continued cooperation.

    JOTFORM SUPPORT

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    Answered by Aphelion on September 02, 2011 at 08:20 AM

    No cap on file size - this I know, as I have uploaded large tiff files to it a few times. 

    For our art show, the prospectus clearly states that the images submitted must be jpg/jpeg files.  For consistancy and so that I don't have to do extra work changing files to other formats the only files I want it to allow are jpegs.  All of the images attached to my trial submissions have been jpg files

    I am going to discuss this will my web server host and see if they have any other suggestions as well.  I believe that I have to contact them in order to change my username anyways.

    Thanks for your continued assistance.  I have integrated the site with other programs, such as jalbum, with no problems in the past, so perplexed as to the continued problems here.

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    Answered by allanftd on September 02, 2011 at 09:41 AM

    Hello Aphelion,

    You're right, maybe your webhosting provider has any other ideas to help resolve this issue. If they require our assistance in the troubleshooting process, please let us know. We're ready to lend a hand.

    Thanks again and have a great weekend!

    JOTFORM SUPPORT