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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails Not Being Forwarded To My Email Address

    Asked by cganz on August 30, 2011 at 12:00 PM

    It seems that this is a typical problem.


    I tested a form on my WordPress blog. It appeared in my Submissions but I never received the email to my email client. My email address, chg@mobilemarketcreator.com is working fine. Can you explain how to fix this issue. Getting the email forwarded is kind of important.




    Page URL:

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    Answered by allanftd on August 30, 2011 at 12:27 PM

    Hi Cary,

    May we ask if you've checked your mail box's spam/junk folder? I have checked our mail server logs and found that it was successfully sent to your email address as shown below:

    Aug 30 01:03:18 yang sm-mta[15260]: p7U53H8o015254:to=<chg@mobilemarketcreator.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=126938, relay=mobilemarketcreator.com. [], dsn=2.0.0,stat=Sent (OK id=1QyGTl-00016F-Dx)

    I have also tested your form and was able to receive the email notification success fully using a Hotmail email account:

    I have also used your actual form to send a submission, please check your mailbox if you received it or not.

    Please try again and let us know if it works this time or not. 

    We apologize for any inconvenience and thank you for your patience.


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    Answered by cganz on August 30, 2011 at 12:31 PM

    I just received all messages. It took quite a long time and not sure if my original message appeared or if it was yours.

    Anyway, just another quick question. I see that I am allowed, as a Free member, 100 submissions. What happens if that number is surpassed? Is that 100 per month?



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    Answered by allanftd on August 30, 2011 at 12:44 PM

    Thanks for the update Cary, glad the first issue is sorted out now.

    As for the submission allowance, it is 100 submissions and 100MB file upload size per month per account for a Free subscription. If you reach beyond 100, your customers will no longer be able to submit their entried and you will not receive their submissions as well. You either have to wait for the following month or upgrade to a paid subscription.

    Please let us know if you have any other questions or concerns. Thank you for using JotForm!