Please reset my SSL submissions count

  • Rakuun
    Asked on August 7, 2014 at 12:01 AM

    I did not know that embedding the form into a Google site uses SSL submissions by default.  I am now over limit and received an email that my form will be disabled.  I have now put my form in an iframe gadget to bypass this problem as suggested here on the support section.  May I please have my SSL submissions reset so that I may continue to use this service?

    Thank you.

  • TitusN
    Replied on August 7, 2014 at 5:25 AM

    Hello, 

    Sorry about that. 

    I have reset your SSL submission count (We can only oblige a reset request once) - your account will not be suspended. 

    Please let us know if we can assist further. 

  • Rakuun
    Replied on August 7, 2014 at 7:48 PM

    Thank you.  I received another email this morning again saying my form was going to be deactivated.  I have not had any further submissions since it was reset.  Should I just ignore this email?

  • Ashwin JotForm Support
    Replied on August 8, 2014 at 12:03 AM

    Hello Rakuun,

    I did check your account and it seems your SSL submission count is still 11. I have reset it zero and removed your account from scheduled downgrade. 

    Please ensure that you are not using your form's secure URL or the secure embed code should be replaced with non-secure embed code. Please share your web page URL where you have embedded your form and we will take a look.

    Thank you!