What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
That will happen if the selected item/product already have an option of custom quantity or sub-products assigned to it.
To fix, just remove that particular item/product and add it back. That should reset the options available for it.
Related user guide: -Create-Sub-Products-Based-on-a-Product-Option
Inform us if you need further assistance.