What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I've Created a Paylpal Registration Form, But the Info Does Not Get Sent To Me

    Asked by flygreg on August 07, 2014 at 10:06 AM

    The payment part works great, but all the other info which is entered does not get sent to me.  Can we fix this?

     

    Thanks

     

    Page URL:
    http://burlingtonhumane.ca/golf-tournament-registration/ 

    Page URL:
    http://burlingtonhumane.ca/golf-tournament-registration/

    registration form style size font div
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 07, 2014 at 12:21 PM

    Have you enabled IPN(Instant Payment Notification) in your Paypal account? This message contains all the data regarding the payment transaction completed by a form user. Please check this guide: How to Enable IPN for Paypal

    Are you having issues receiving your email notification? If that is the case, please check your spam folder, also you may white-list our domain names:

    us-app2.jotservers.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by grizzy on August 07, 2014 at 12:28 PM

    Thank you