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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email submissions from form not being received.

    Asked by fivestardestin on August 08, 2014 at 02:24 PM

    I have been attempting to send test submissions to the inbox I have set up for this form (Give us your bid (HHI)) but am receiving nothing in the inbox. I have sent other emails to this inbox that have come through so I know the inbox is set up. Any help or information you can lend me would be very much appreciated!

    Page URL:
    http://hiltonheadrentalbid.com

    Submissions email Emails inbox
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    JotForm Support

    Answered by david on August 08, 2014 at 03:09 PM

    Hi,

    I checked the email associated with the form you referenced and it appears the email are indeed being sent:

    These email are sent from "noreply@jotform.com" and are occasionally filtered by email providers' spam filters.  I checked the settings for your notification just in case and it does appear you have set it up correctly.

    Let us know if they are not being filtered to your spam and we will be happy to look into this further.

    Thank you for using JotForm!

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    Answered by fivestardestin on August 08, 2014 at 03:28 PM

    Thanks for looking at this David. It was not going to spam, and a similar form we have on antoher site has been working just fine to it's respective inbox. However, I changed the submission email address for this form to my own email account, sent a test, and it came through just fine. Sounds like a Gmail issue with this particular inbox so another call to google looks to be in order. Thanks again!

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    JotForm Support

    Answered by david on August 08, 2014 at 03:31 PM

    Hi,

    I'm not sure if this helps at all but if you are sending the test email from the form builder and not via a submission, the email is sent to the address associated with your account, not the one in the notification.  So no matter what you change a notification to, the test will always be sent to the default for your account.  If you can't get this sorted with your gmail account let us know and we will see what we can do.

    Thank you for using JotForm!

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    Answered by fivestardestin on August 08, 2014 at 04:08 PM

    Yes David, I'm sorry about mixing up the terminology...I was sending an actual submission to "test" the form, from the website the form appears, not clicking the "Test Email" button which sends it to the default address for the account. Actually Google sorted it out for me and the problem is solved and the form is working fine and the proper inbox is receiving submissions. Thanks again for your help! 

  • Profile Image
    JotForm Support

    Answered by david on August 08, 2014 at 04:12 PM

    Hi,

    No worries, I'm glad to see you have things sorted.  Let us know if there is anything else we can assist you with and we will be happy to do so.

    Thank you for using JotForm!