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    Integration with salesforce not forwarding data

    Asked by cbenavidz on August 08, 2014 at 04:28 PM

    I have been trying to integrate salesforce with Jotform but i havent been able.
    See the API registry that appears in salesforece. but form is not updated into leads.
    the form was (eng)MAM account

    Thank you
    Carlos Benavides

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    JotForm Support

    Answered by Mike_T on August 08, 2014 at 05:02 PM

    Thank you for contacting us.

    It seems that there are currently about 21 fields mapped to the Salesforce on your '(eng) MAM account' form. Can you try to redo the integration with a few fields only for testing purpose? For example, map the Name and Email fields, then submit the form to see if that works.

    We are looking forward to hearing back from you.

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    Answered by cbenavidz on August 08, 2014 at 05:11 PM
    I did the basic mapping and o was ok
    El viernes, 8 de agosto de 2014, JotForm Support Forum
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    Answered by KadeJM on August 08, 2014 at 06:14 PM

    Since the basic mapping works that means that it is working appropriately. The integration will only work with certain fields and they need to be set to match the receiving field of the same type for a custom field if different inside your salesforce account otherwise it rejects this and throws an error. 

    Since this is working with the basics. If you need the other fields to work I think a good starting point would be to add another field or few and test it again to see what happens. I'm not really sure how you have this set up on your account for the receiving fields if it is still a problem that is.

    If you run into further issues with it again after-the-fact just let us know and we'll try to help you more. 

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    Answered by coastalbendinnovation on September 22, 2014 at 03:38 PM

    Is there a way to debug which field is being rejected? Either from salesforce or from jotform?