What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support

    How to include screenshot image in the support forum

    Asked by jonathan on August 10, 2014 at 06:01 PM


    1, Click on the Insert/edit image tool in the message editor


    2. In the dialog window, click on the open folder icon/button



    3. In the Image Upload dialog window, click on Choose File button to upload your image 


    4. Click Submit button to start uploading screenshot image.




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    Answered by OnBase on February 10, 2016 at 08:53 AM

    For some reason I am unable to upload an image into my form.

    I have been able to do it before but it will not work now. I am able to add an image to the header but not in the body of the form.


    Here is the form. I tried in Google and the black box with the X is now a little box icon. 

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    JotForm Support

    Answered by beril on February 10, 2016 at 11:03 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:


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    Answered by IRCD on June 05, 2016 at 03:12 PM

    You guys are awesome!  One of the best customer service experiences I've had!!!

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    Answered by IRCD on June 05, 2016 at 03:15 PM

    Please let me know where I can write a review?
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    JotForm Support

    Answered by Mike_G on June 05, 2016 at 03:32 PM


    Thank you so much for your kind words and we are glad that you are satisfied with the service we provide. 

    With regards to your concern about writing a review, I have moved it to a new thread. We believe that we can better assist our users if they will have a thread of their own for every question they have and, also, to avoid confusion with the answers being provided.

    Please click this link to go to that thread. 

    Cheers! :)

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    Answered by jbusick on August 24, 2016 at 02:07 PM

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    JotForm Support

    Answered by Welvin on August 24, 2016 at 02:51 PM

    @jbusick: You have to click on the "Console" tab to view the errors. And make sure to upload the screenshot on the original thread. Your screenshot highlights the "Elements" tab, not the console. 

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    Answered by Laine  on March 07, 2017 at 10:51 AM

    i had a height limitation on the form frame that was too little.

    i have too much white space at the end of the footer section and the bottom bar.

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    JotForm Support

    Answered by Welvin on March 07, 2017 at 12:20 PM

    @Laine: I have created a new thread for your problem. You can access it here: https://www.jotform.com/answers/1083820

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    Answered by Jason Brewer  on March 17, 2017 at 12:47 PM

    Notice, on this response email, instead of saying "May week 1," "May Week 2," etc. it has "Week 1 May2-6." This was a change that was made to this form and seems to appear on the form itself, but not on the response.





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    JotForm Support

    Answered by BJoanna on March 17, 2017 at 03:25 PM


    I have moved your question to separate thread: