What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is your site being blocked? Getting malicious site warning.

    Asked by taylorenergy on August 11, 2014 at 07:44 PM

    Tried to get to your site and it had a block.

     

    Now my forms aren't working?

     

     

    Screenshot
    site My Forms block and
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    JotForm Support

    Answered by ashwin_d on August 12, 2014 at 01:00 AM

    Hello taylorenergy,

    I just checked our domain http://www.jotform.us/ in IE / Chrome and mozilla browser and it seems to work correctly. 

    Which browser and anti virus-system / firewall you are using? Are you getting this message when you access our domain or you see this message when you visit your web page where you have embedded your form?

    Please lets us know and we will take a look. 

    Thank you!

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    JotForm Founder

    Answered by aytekin on August 12, 2014 at 01:35 AM

    What happens when you click on "Tell us" button?

    Can you click on it and

    1. Tell them they should not block JotForm.

    2. Send us the URL of it so that we can also ask them not to block JotForm. 

     

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    Answered by taylorenergy on August 12, 2014 at 12:16 PM
    I filled out "tell us" button, and told them to unblock the site and recieved an email from the ISP (they are the ones blocking the site).   I copied the text below.  I spoke with someone there and they couldn't explain why the site was blocked.  Apparantly your site was put on a list of malicious websites and they don't have access to who/why it was reported.
     
    I explained that even if I reconfigured my DNS server they would still be blocking the site for the rest of the users which will not work.  Sonic is a very common ISP in our
    area.
     
    Even if sonic removes you from their blocked site list there is the issue of where the original block come from.  I hope this helps you resolve this quickly. 
     
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    JotForm Support

    Answered by EltonCris on August 12, 2014 at 02:03 PM

    @taylorenergy 

    Thank you for proving more details and for your cooperation with this. We greatly appreciate it.

    If I am not mistaken, this is the official website where we can reach Sonic ISP where you are subscribed with http://www.sonic.net?. We'll try to address this matter directly to them and we are hopeful that we will be able to resolve this with their cooperation.

    I have also raised this to our higher team for further review.

    We will let you know here for any result. Thank you!

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    Answered by taylorenergy on August 12, 2014 at 03:19 PM

    Yes that is the correct ISP.

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    JotForm Support Manager

    Answered by Jeanette on August 12, 2014 at 03:25 PM

    We have contacted Sonico Support to have our domains whitelisted from their phishing records. Hopefully this inconvenience will be sorted out quickly.